Enrolment Guidelines
Postal/Drop-in Box/On-spot enrolment Guidelines
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Member Services staff will collect all enrolment forms daily both by post and from drop-in box and proceed the enrolment registration by random draw for the sequential order on the following day
- During the daily enrolment registration, applications of YMCA of Hong Kong members will be given priority
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Please attach a self-addressed envelope with sufficient postage to the completed enrolment form. Please be reminded that absence of envelope may delay the processing of application and a handling fee of postage fee will be charged (non-refundable).
- Issue a separate crossed cheque for each course/activity with contact number, applicant's name and course/activity code at the back and make the cheque payable to "YMCA OF HONG KONG" and send to Member Services Section, YMCA OF HONG KONG, 41 Salisbury Road, Tsim Sha Tsui, Kowloon, Hong Kong
- One enrolment form needs one credit card payment authorization form with the same course/activity details
- Determined to see fair play, enrolment form without cheque or credit card payment authorization form will not be processed as usual. Official enrolment registration will resume when cheque or credit card payment authorization form is properly received
- Applicant will receive the enrolment result (official receipt) or waiting list acknowledgement letter and relevant materials by post after the completion of enrolment registration by Member Services staff
- If no enrolment result (official receipt) or waiting list acknowledgement letter received 3 days before the starting date of the course/activity, please call Member Services Section by 2368 7070 or send email to ms@ymcahk.org.hk or Fax 2722 4004 for more details
- If you are interested in our course/activity but missed the postal/drop-in box application period, you can enrol in person during on-spot enrolment period at Member Services counter with daily operation hours from 8:00a.m. to 8:00p.m.
- On-spot application is on a first come first served basis for the remaining vacancies, and the first few days of on-spot enrolment period are busy which queuing up for registration may be required
Important Issues
- No reservation or enrolment by phone or fax is accepted
- Please be aware of the time slot of different classes and choose the most appropriate course/activity time and date carefully in order to avoid conflicting time schedule
- Personal request of course/activity transfer or withdrawal must be submitted to Member Services Section 14 days prior to the commencement of course/activity, and administration fee of HK$200 will be charged for each successful course/activity transfer or withdrawal
- Any request of course/activity transfer or withdrawal after or within 14 days before course/activity starts is not allowed and NO REFUND can be made
- YMCA of Hong Kong reserves the right to cancel course/activity due to insufficient enrolment. All efforts will be made to place participants in a similar course, if none is available, paid fees will be refunded by cheque and post, or via credit card account
- Any enquiries for enrolment process and procedure, please refer the organizing sections
- All cheque payments shall be signed payable to "YMCA of Hong Kong"
- Post-dated cheque is not accepted
- Applicants must not exchange or transfer courses one another after enrolment
- Please bring along the receipt to the first lesson of each course for checking by instructor and keep it till the course completion
- Applicants must complete the enrolment procedure before attending class
- Please refer to the "Bad Weather Policy" for bad weather conditions
- No classes on Public Holidays unless stated otherwise
- YMCA of Hong Kong has the right to amend the details of activities, courses and programmes without prior notice, and applicants shall receive notification of changes by staff shortly
- Please refer to the notice posted at G/F Member Services counter for the updated venue of course/activity
- In the event of holiday or special programme, all classes affected will be postponed and rearrangement will be confirmed by staff
- YMCA of Hong Kong will arrange make-up session for any cancellation which is due to administrative reasons (e.g. instructor calls sick) and NO REFUND can be made
- Applicants must ascertain if they comply with the criteria of concerned classes before enrolling
- For classes require individual screening of participants will be specified in the publicity materials and successful applicants will be notified by staff
- For continuous classes, all current participants must pay before the assigned deadline to ensure they continue to enrol in the coming new term, or else, the quota will be allotted to other applicants
- For progressive classes of different levels, participants will be promoted to classes of higher grades according to one's abilities and the recommendation of instructors
- YMCA of Hong Kong has the right to take photo of or video-record the class activity for the purpose of publicity and course promotion. Participants do not wish to be captured by photo or to be shown in any other means, please kindly notify staff in advance and proper arrangement will then be made by YMCA of Hong Kong
Course Cancellation, Transfer and Withdrawal Policy
- Full payment is only refundable in the event of a course being cancelled by YMCA of Hong Kong
- Refund will be made by cheque or programme coupon and sent by post within a month under normal circumstances
- Request for course transfer or withdrawal must be submitted not later than 14 days prior to the commencement of the course
- Please attach a self-addressed envelope with sufficient postage to the completed enrolment form
- After enrolled in course/activity, request for refund due to any reasons must be written and submitted to Member Services Section. An administration fee of HK$200 will be charged to each request; if the enrolment fee is less than or equal to HK$200, 75% of it will be refunded
