Course Enrollment / Transfer / Cancellation

Important Issues

1. No reservation or enrolment by phone or fax is accepted
2. Applicants should be aware of the time slots of different classes to avoid conflicting time schedule when enroling. Please choose the most appropriate course/activity time and date carefully
3. Request for course withdrawal must be written and submitted to Member Services not later than 14 days prior to the commencement of the course/activity. An administration fee of $200 will be applied to each request. If the enrolment fee is less than or equal to HK$200, 75% of it will be refunded. Refund will be processed around 2 months after the receipt of request for course withdrawal under normal circumstances.
4. Request for course transfer must be written and submitted to Member Services not later than 14 days prior to the commencement of the course. Course transfer can only be entertained if space permits and the applicant meets course requirements. An administration fee of HK$200 will be applied. If refund is needed upon course transfer, refund will be processed around 1 month after the receipt of request for course transfer under normal circumstances
5. YMCA of Hong Kong reserves the right to cancel course/activity due to insufficient enrolment. All efforts will be made to place participants in a similar course. If none is available, fees paid will be refunded by cheque and post, or via credit card account. Refund will be processed around 1 month after the cancellation of course/activity under normal circumstances
6. There will be no make up class or refund for any absences. Applicants must not exchange or transfer courses with one another after enrolment. Replacement attendee is prohibited
7. Please refer to the "Bad Weather Policy" for bad weather conditions
8. In the event of holiday or special programm, all classes affected will be postponed. Rearrangement will be confirmed by staff
9. The YMCA of Hong Kong will arrange make-up session for any cancellation which is due to administrative reasons (e.g. instructor call sick), no refund for such cases
10. Any enquiry for the enrolment process and procedure, please refer to the organizing sections
11. All cheque payments shall be signed payable to "YMCA of Hong Kong"
12. Post-dated cheque is not accepted
13. Please bring along the receipt to the first lesson of each course for checking by instructor and keep it till the course completion
14. Applicants must complete the enrolment procedure before attending a class
15. The YMCA of Hong Kong has the right to amend the details of activities, courses and programmes, without prior notice. Members shall be notified of the change by staff shortly
16. Please refer to the notice posted at Member Services Section on G/F or at organization section for the updated venue of the courses/activities
17. All particiapnts must ascertain if they comply with the criteria of concerned classes before enrolling. Those classes requiring individual screening of participants will be specified in the publicity materials and successful applicants will bt notified by staff
18. For continuous classes, all current participants must pay before the last lesson of the current term to ensure they continue to enrol in the coming new one; or else, the quota will be allotted to other applicants
19. For progressive classes of different levels, participants will be promoted to classes of higher grades according to one's abilities and the recommendation of the instructors
20. Please attach the valid report slip to the enrolment form when enroling for those courses bearing the symbol
21. The YMCA of Hong Kong has the right to take photo of or video-record the class activity for the purpose of publicity and course promotion. Participants who do not wish to be captured by photo or to be shown in any other means, please kindly notify staff in advance. The YMCA of Hong Kong will then make proper arrangement

Postal/Drop-in Box/ On-spot Enrolment Guidelines

1. Applications collected by postal / drop box wil be processed on the day following the "Application Process Start Date" as announced by the YMCA of Hong Kong (hereinafter referred as "YMCA") on a quarterly basis. Enrolment order will be generated by random draw. However, priority will be given to the YMCA members in the daily enrolment registration.
2. Please affix sufficient postage if enrolment is submitted by post. YMCA does not accept underpaid mails and no liability will be assumed for the payment and collection of any underpaid items from the Post Office. All underpaid items will be returned to the sender by the Hongkong Post. YMCA will not be responsible for any delayed applications due to insufficient postage.
3. Applicants will be notified of their enrolment result before course commencement. if enrolment is successful, applicants will receive an "official receipt".
4. Please attach a self-addressed return envelope with sufficient postage to the completed enrolment form to ensure teh enrolment result (official receipt) or "waiting list acknowledgement letter" and revelant materials can be sent successfully. Applicants has to settle the underpaid items and collect mails at the Post Office in case of insufficient postage. Please be reminded that absence of envelope may lead to a delay in processing the application a postage fee will be charged (non-refundable) by YMCA.
5. If cheque or "credit card payment authorization" form is not attached, the enrolment registration will not be processed until the aforementioned cheque or the credit card authorization" form is received.
6. Applicant will receive the enrolment result (official receipt) or waiting list acknowledgement letter and relevant materials by post upon the completion of enrolment registration by the staff or Member Services Section.
7. If no enrolment result (official receipt) or waiting list acknowledgement letter is received 3 days before the commencement date of the course/activity, please call 2368 7070, send email to ms@ymcahk.org.hk or fax 2722 4004 to Member Services Section for details.
8. For those who has missed the postal/drop box application period, you can enrol in person at Member Services Section on a first-come, first-served basis for the remaining vacancies. The office hours are from 8:00a.m. to 8:00p.m. daily. On-spot enrolments are generally busy for the first few days, queuing up for registration may be requuired.